“The DDMS 2.0 System has significantly assisted in the smooth provision of services to ANM Melaka by facilitating the electronic administration of government records. Fast, organised, and electronically simpler file management can overcome the issue of slow file search. In fact, the issue of two or more officers wanting to utilise the same file at the same time can be resolved as registered users can access DDMS 2.0 System from anywhere with internet access.”

“As centralised reception of documents and records can be captured directly into the system, DDMS 2.0 helps in minimising record loss as compared to before its implementation.”

“MOE’s implementation of DDMS 2.0 led to significant cost savings, reduction in the number of files and storage space, more systematic records control, and the enhancement of electronic access to documents. This system can also serve to protect the records’ value as evidence while also improving transparency and integrity in records management.”