“Public Complaints Bureau (Biro Pengaduan Awam or BPA) has successfully expanded the use of Digital Document Management System 2.0 (DDMS 2.0) in nine State Branches in stages, with DDMS 2.0 being completely operational in June 2018. BPA expresses its gratitude towards MAMPU and ARKIB Negara in incorporating the use of DDMS 2.0 in the Bureau.”