“Record management has to move along with the current technological developments. The implementation of DDMS 2.0 clearly changes the existing record management system as records can now be easily found and accessed. Usability is one of the important aspects of records; records should be easily found, retrieved, displayed and interpreted. Thus, with the implementation of DDMS 2.0, records that are captured can be easily accessed quickly, from anywhere and at any time. DDMS 2.0 is the key solution and has set into motion the changes to the way we manage records more accurately and thoroughly. This can help to increase productivity and service delivery to users.”