“As centralised reception of documents and records can be captured directly into the system, DDMS 2.0 helps in minimising record loss as compared to before its implementation.”

“Record management has to move along with the current technological developments. The implementation of DDMS 2.0 clearly changes the existing record management system as records can now be easily found and accessed. Usability is one of the important aspects of records; records should be easily found, retrieved, displayed and interpreted. Thus, with the implementation of DDMS 2.0, records that are captured can be easily accessed quickly, from anywhere and at any time. DDMS 2.0 is the key solution and has set into motion the changes to the way we manage records more accurately and thoroughly. This can help to increase productivity and service delivery to users.”

“Although being outside of the workplace, all records and documents are available to be accessed by ANM Kelantan users. Information can also be delivered more quickly and accurately. The system can also help to reduce the risk of file loss.”