“The DDMS 2.0 System has significantly assisted in the smooth provision of services to ANM Melaka by facilitating the electronic administration of government records. Fast, organised, and electronically simpler file management can overcome the issue of slow file search. In fact, the issue of two or more officers wanting to utilise the same file at the same time can be resolved as registered users can access DDMS 2.0 System from anywhere with internet access.”

“Record management has to move along with the current technological developments. The implementation of DDMS 2.0 clearly changes the existing record management system as records can now be easily found and accessed. Usability is one of the important aspects of records; records should be easily found, retrieved, displayed and interpreted. Thus, with the implementation of DDMS 2.0, records that are captured can be easily accessed quickly, from anywhere and at any time. DDMS 2.0 is the key solution and has set into motion the changes to the way we manage records more accurately and thoroughly. This can help to increase productivity and service delivery to users.”

“The implementation of the DDMS 2.0 application has given a positive impact to the Electronic Record Management culture among MARA staff. DDMS has also become a centre and source of information in ministries where all digital records and documents are readily accessible by users and can be shared for mutual use. The digitalisation of records has also resulted in many benefits; reducing the use of paper, speeding up record access, avoiding record loss, helping the monitoring of instructional minutes as well as easing archive and record matters. As a result of this implementation, the service delivery system at MARA can be further elevated electronically according to the Digitalisation of Government Service Delivery Plan. MARA wishes to thank MAMPU and ARKIB Negara for the support and opportunities given in the usage of this application.”