“The distribution of records and the decision-making process and action are faster to implement as every decision, direction and leadership management can be captured through this system.”

“As centralised reception of documents and records can be captured directly into the system, DDMS 2.0 helps in minimising record loss as compared to before its implementation.”

“The implementation of DDMS 2.0 can save the time spent looking for letters. DDMS is also convenient as it can be accessed from anywhere and at any time as well as reducing paper consumption.”

“MOH's implementation of DDMS 2.0 is a step towards Digital Government and the sustainable and comprehensive adoption of technology. The use of this technology has impacted the staff’s reputation and work performance. This can be seen by the assignment of tasks that can be completed quickly and efficiently.”

“The implementation of DDMS 2.0 can facilitate the control of file opening and closing as well as in controlling and coordinating the File Classification system more effectively.”

“The use of DDMS 2.0 is a transformation of record management from conventional to electronic. The implementation of DDMS brought changes to the operations of the Centralised Registry in JPM. Since “go live”, various activities have been carried out such as Fitness Class (C-Fitness), Fast Class (C-Fast), e-mail posting and receiving benchmarking visits from outside the Department.”

“Public Complaints Bureau (Biro Pengaduan Awam or BPA) has successfully expanded the use of Digital Document Management System 2.0 (DDMS 2.0) in nine State Branches in stages, with DDMS 2.0 being completely operational in June 2018. BPA expresses its gratitude towards MAMPU and ARKIB Negara in incorporating the use of DDMS 2.0 in the Bureau.”

“DDMS 2.0 significantly helps in the seamless operation of an electronically faster and more effective public service delivery system. Thank you to MAMPU for the efforts made to ensure that all Government agencies are able to provide the best service to customers as a whole.”